> For the complete documentation index, see [llms.txt](https://docs.hamina.com/hamina/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hamina.com/hamina/other/sales-and-subscriptions.md).
# Sales and Subscriptions
Learn how to buy and manage subscriptions for Hamina products.
## Quotes and Purchase Orders
Hamina Network Planner features a built-in quote generation tool, allowing for near-instant quote generation.
### Generating a Quote
1. [Create a Hamina account](https://app.hamina.com/), or log into your existing account. *Note: Be sure to create your account on the correct instance that you and your team need to use. Hamina accounts and purchases do not cross between the EU and US instances.*
2. In Hamina Network Planner, either click the **Upgrade** button, or navigate to the **Subscriptions** page.
3. Click on the **Get Quote** button.
4. Click the **+** buttons to add products, and click the **Request Quote** button.
5. Add or review your billing and shipping information. Double-check for accuracy, and click the **Send a Request** button.
6. After a moment, the quote will finish generating and will automatically download as a PDF file.
### Managing Quotes
Once you have generated a quote, you'll find it in the **Quotes** section on the **Subscriptions** page.
#### Adding a Purchase Order Number
In the **Purchase order #** column, hover the mouse over the cell and the **Edit** button will appear. Click it to enter a custom purchase order number. The purchase order number will then appear on the invoice, when it is sent.
#### Accepting and Purchasing with a Credit Card
To accept the quote and purchase *with a credit card*, select the elipsis menu on the quote row and select **Purchase**.
{% hint style="warning" %}
Purchases through the app are only possible with credit card. For invoicing options, contact .
{% endhint %}
## Shipping
{% hint style="danger" %}
Prices include shipping, but note that the customer will be responsible for any destination country duties, taxes, and import fees.
{% endhint %}
{% hint style="info" %}
For orders placed with a Purchase Order, expect 1-3 days of extra processing time, compared to zero days of processing time orders placed through the Hamina website.
{% endhint %}
### Shipping from the US πΊπΈ
When shipping from the US, all hardware ships from domestic warehouses. No tariffs or customs fees will apply to shipments in the US.
Once an order is finalized, allow 48 hours for the order to process before shipping. Orders are shipped with USPS or UPS, and should arrive within 3-5 business days of being shipped.
{% hint style="warning" %}
Customs delays may apply for international shipments.
{% endhint %}
### Shipping from the EU πͺπΊ
When shipping from the EU, all hardware ships from a warehouse in Estonia.
Once an order is finalized, allow 48 hours for the order to process before shipping. Orders are shipped with DHL or FedEx, and should arrive within 3-5 business days of being shipped.
{% hint style="warning" %}
Customs delays may apply for international shipments.
{% endhint %}
## Adding Seats to a Subscription
It's possible to add additional seats to an existing subscription, allowing more users access to Hamina products while maintaining the original billing cycle. Seats that are added during the billing cycle are automatically prorated for the remainder of the billing period.
To add seats to an existing subscription:
1. In the drop-down menu in the upper right, select **Subscription**.
2. In the **Subscriptions** table, all of your account's active subscriptions will be listed, one per row. Find the subscription that you would like to add seats to, and click the **>** button on the right side of the table.
3. The **Manage subscription** view will appear. To add additional licenses, click the blue **Add licenses** button.
## Upgrading a Subscription
It's possible to upgrade a license from Hamina Network Planner to Hamina Network Planner Plus, while maintaining the original billing cycle. Seats that are upgraded during the billing cycle are automatically prorated for the remainder of the billing period.
To upgrade seats in an existing subscription:
1. In the drop-down menu in the upper right, select **Subscription**.
2. In the **Subscriptions** table, all of your account's active subscriptions will be listed. Find the subscription that you would like to upgrade a license for, and click the **>** button on the right side of the table.
3. The **Licenses** table will list all of the products in your subscription. Find the applicable **Planner** row, and click the **...** (elipsis) button on the right side of the table, and select **Upgrade license.**
## Cancelling a Subscription
Done with wireless projects, and ready to take a break from Hamina? No problem! It's super easy to unsubscribe.
1. In the drop-down menu, click **Subscription**.
2. At the bottom of the page, click on the red **Unsubscribe** button.
{% hint style="info" %}
Note: After unsubscribing, your license(s) will be valid until the end of the subscription period.
{% endhint %}
## Updating Credit Card Details
If your subscription renewal is paid for by credit card, and you need to update or change the card on file, you can do that from within Hamina Network Planner.
1. Click on the **Account** menu in the upper right, then click **Subscriptions**.
2. The **Subscriptions page** will list all active subscriptions. In the **Subscriptions table**, click the **View >** button next to any subscription.
3. The **Manage subscription** page opens. Click the **Payment details** button in the upper right.
4. The browser tab will change to your account page at our payment providers website - stripe.com. Click on the **Add payment method** option.
5. Enter your new payment details and make sure **Use as default payment method** is ticked before clicking **Add.**
6. Optionally delete the old payment method(s) once the new one has been added.
7. Click **Return to Hamina Wireless Oy** to finish and return to Hamina.
---
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