# FAQs ## My organization manually allowlists URLs. Which ones do we need to unblock for Hamina to work properly? To ensure Hamina functions correctly within your organization, certain URLs will need to be unblocked. The list of these URLs is provided below. If you still have trouble accessing Hamina after unblocking these URLs, please contact us at . #### **US Instance** * `https://us.hamina.com` * `https://login.us.hamina.com` * `https://sthaminasigninprodus1.blob.core.windows.net` * `https://sthaminapubassetsprodus1.blob.core.windows.net` #### **EU Instance** * `https://eu.hamina.com` * `https://login.eu.hamina.com` * `https://sthaminasigninprodeu1.blob.core.windows.net` * `https://sthaminapubassetsprodeu1.blob.core.windows.net` #### **Global** Authentication: * `https://clerk.hamina.com` * `https://challenges.cloudflare.com` Video and image resources: * `https://sthaminaglobalassets.blob.core.windows.net` Application health and analytics: * `https://o1234513.ingest.sentry.io` * `https://www.googletagmanager.com` * `https://*.google-analytics.com` * `https://*.hsforms.com` * `https://*.hubspot.com` * `https://*.hubapi.com` * `https://hubspot-forms-static-embed-eu1.s3.amazonaws.com` Fonts & styles: * `https://fonts.googleapis.com` * `https://fonts.gstatic.com` * `https://cdn.jsdelivr.net` ## My organization allowlists IP-addresses in vendor APIs. Which IP-addresses do I need to allow in order to get Hamina vendor integrations to work? To ensure that Hamina can connect to vendor APIs, the IP addresses listed below need to be allowlisted. If you still have trouble using Hamina vendor integrations after allowing these IP addresses, please contact us at . #### US instance * `4.249.203.234` * `20.84.195.194` * `20.221.120.99` #### EU instance * `20.79.87.213` * `20.79.85.126` * `20.113.5.11` * `20.113.5.58` * `20.113.43.45` ## There are black artifacts all over my heatmaps. What's going on? Hamina Network Planner takes full advantage of your 3D graphics accelerator to draw heatmaps. As a result, support for hardware acceleration must be enabled in your browser. {% hint style="success" %} These instructions are for Google Chrome, but the process of enabling hardware acceleration is very similar in most browsers. {% endhint %} 1. In the upper right corner of your browser, click on the **hamburge**r (three dot) menu. 2. Select **Settings**. 3. The **Settings tab** will appear. Towards the bottom of the Settings menu on the left, select **System**. 4. Enable **Use graphics acceleration when available**. ### I did that, and I am still seeing black artifacts. By the way, I'm running my OS in a Hypervisor, or I'm on a thin client, or something silly like that. First, note that we only support running Hamina Network Planner on bare-metal, full-features machines like laptops and desktops. That said, we might have a fix. Try this: 1. In Chrome, Chromium, or Edge, go to `chrome://flags` 2. Search for **Enable software rendering list**, and enable it. {% hint style="info" %} If you still have trouble and contact us at , we might ask you for the output from `chrome://gpu` . {% endhint %} ## How do I perform a hard refresh in my web browser? #### Windows * **Chrome/Firefox/Edge**: Hold the Ctrl key and click the **Reload** button * **Opera**: Hold Ctrl and click the **Reload** button. **macOS** * **Chrome/Firefox**: Hold the Shift key and click the **Reload** button. * **Safari**: Press ⌘ + Option + R or hold Shift and click the **Reload** button. * **Opera**: Press ⌘ + Shift + R or hold ⌘ and click the **Reload** button. **For Linux** * **Chrome/Firefox/Edge**: Press Ctrl + F5 or hold Ctrl and click the **Reload** button. * **Opera**: Press Ctrl + F5 or hold Ctrl and click the **Reload** button. ## Can I run Hamina Network Planner in a virtual machine or on a thin client? You're welcome to try, but it isn't supported by Hamina Wireless. The main benefit of Hamina Network Planner being a web application is that you can run it on any modern desktop browser, so our hope is that you shouldn't need to run it in a VM, on a thin client, or on a remote access server. The main thing to watch out for are [GPU-related issues](#there-are-black-artifacts-all-over-my-heatmaps.-whats-going-on). For now, Hamina only supports running Hamina Network Planner on "bare metal". ## How do I reset my Hamina Account password? To reset your password, visit , select the instance that your account is on, and click the **Forgot your password?** link.
## What's the minimum version of iOS and iPadOS required for Hamina Onsite? Hamina Onsite requires iOS/iPadOS 16.3 or newer, or macOS 13.3 or newer. To learn more about Hamina Onsite, [visit the Hamina Onsite knowledgebase](https://docs.hamina.com/onsite/). ## How fast is your shipping? Oscium Nomad survey devices are shipped either from Oscium in the United States, or Hamina Wireless in Finland ### Shipping from the US * **US Customers**: UPS Ground * Customers in Colorado usually receive units the next day * Customers in other US states usually received units in 2-3 days * **International customers**: UPS International Saver Orders are usually shipped on the same day that they are received. ### Shipping from Finland * **All customers**: DHL Express * Customers in the EU usually receive units the next day * Customers outside of the EU (such as the UK or countries in Asia Pacific) usually receive units in 2-4 days, with some extra time often required for destination country customs Orders are usually shipped on Tuesdays and Wednesdays. ## Can I share my license/hardware? You can share the hardware and the license (every 90 days), but not the account—everyone should have their own login so you can see who owns projects and who ran surveys. ### What can be shared * **Hardware -** Devices can be shared across team members. * **Licenses (with a limit) -** Licenses can be reassigned **every 90 days**. ### What cannot be shared * **Hamina Accounts -** Accounts are **individual and must not be shared**. ### Benefits * **Project ownership visibility** → clearly see who owns each project * **Survey attribution** → know who performed each survey