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FAQs

Frequently asked questions about Hamina Network Planner.

My organization manually allowlists URLs. Which ones do we need to unblock for Hamina to work properly?

To ensure Hamina functions correctly within your organization, certain URLs will need to be unblocked. The list of these URLs is provided below. If you still have trouble accessing Hamina after unblocking these URLs, please contact us at support@hamina.com.

US Instance

  • https://us.hamina.com

  • https://sthaminapubassetsprodus1.blob.core.windows.net

EU Instance

  • https://eu.hamina.com

  • https://sthaminapubassetsprodeu1.blob.core.windows.net

Global

Authentication:

  • https://clerk.hamina.com

  • https://challenges.cloudflare.com

Video and image resources:

  • https://sthaminaglobalassets.blob.core.windows.net

Application health and analytics:

  • https://o1234513.ingest.sentry.io

  • https://*.hsforms.com

  • https://*.hubspot.com

  • https://*.hubapi.com

  • https://hubspot-forms-static-embed-eu1.s3.amazonaws.com

  • https://*.i.posthog.com

Fonts & styles:

  • https://fonts.googleapis.com

  • https://fonts.gstatic.com

  • https://cdn.jsdelivr.net

My organization allowlists IP-addresses in vendor APIs. Which IP-addresses do I need to allow in order to get Hamina vendor integrations to work?

To ensure that Hamina can connect to vendor APIs, the IP addresses listed below need to be allowlisted. Our backend servers load-balance requests so you need to allow all the IP's addresses listed under the regional Hamina instance your company uses (US for us.hamina.com and EU for eu.hamina.com). If you still have trouble using Hamina vendor integrations after allowing these IP addresses, please contact us at support@hamina.com.

US instance

  • 4.249.203.234

  • 20.84.195.194

  • 20.221.120.99

EU instance

  • 20.79.87.213

  • 20.79.85.126

  • 20.113.5.11

  • 20.113.5.58

  • 20.113.43.45

There are black artifacts all over my heatmaps. What's going on?

Hamina Network Planner takes full advantage of your 3D graphics accelerator to draw heatmaps. As a result, support for hardware acceleration must be enabled in your browser.

These instructions are for Google Chrome, but the process of enabling hardware acceleration is very similar in most browsers.

  1. In the upper right corner of your browser, click on the hamburger (three dot) menu.

  2. Select Settings.

  3. The Settings tab will appear. Towards the bottom of the Settings menu on the left, select System.

  4. Enable Use graphics acceleration when available.

I did that, and I am still seeing black artifacts. By the way, I'm running my OS in a Hypervisor, or I'm on a thin client, or something silly like that.

First, note that we only support running Hamina Network Planner on bare-metal, full-features machines like laptops and desktops. That said, we might have a fix. Try this:

  1. In Chrome, Chromium, or Edge, go to chrome://flags

  2. Search for Enable software rendering list, and enable it.

If you still have trouble and contact us at support@hamina.com, we might ask you for the output from chrome://gpu .

How do I perform a hard refresh in my web browser?

Windows

  • Chrome/Firefox/Edge: Hold the Ctrl key and click the Reload button

  • Opera: Hold Ctrl and click the Reload button.

macOS

  • Chrome/Firefox: Hold the Shift key and click the Reload button.

  • Safari: Press ⌘ + Option + R or hold Shift and click the Reload button.

  • Opera: Press ⌘ + Shift + R or hold ⌘ and click the Reload button.

For Linux

  • Chrome/Firefox/Edge: Press Ctrl + F5 or hold Ctrl and click the Reload button.

  • Opera: Press Ctrl + F5 or hold Ctrl and click the Reload button.

Can I run Hamina Network Planner in a virtual machine or on a thin client?

You're welcome to try, but it isn't supported by Hamina Wireless. The main benefit of Hamina Network Planner being a web application is that you can run it on any modern desktop browser, so our hope is that you shouldn't need to run it in a VM, on a thin client, or on a remote access server. The main thing to watch out for are GPU-related issues. For now, Hamina only supports running Hamina Network Planner on "bare metal".

How do I reset my Hamina Account password?

To reset your password, visit https://app.hamina.com, select the instance that your account is on, and click the Forgot your password? link.

Can I share my license/hardware?

You can share the hardware and the license (every 90 days), but not the account—everyone should have their own login so you can see who owns projects and who ran surveys.

What can be shared

  • Hardware - Devices can be shared across team members.

  • Licenses (with a limit) - Licenses can be reassigned every 90 days.

What cannot be shared

  • Hamina Accounts - Accounts are individual and must not be shared.

Benefits

  • Project ownership visibility → clearly see who owns each project

  • Survey attribution → know who performed each survey

Check out Working in Teams to learn more.

Can we have SSO authentication?

Yes! SSO is available to our Enterprise-tier customers. Contact our sales team for assistance.

Does Hamina support idP-Initiated Flow?

Sort of. Some identity providers (such as Okta) provide an interface with icons or "tiles" that users can click on to launch applications. We can enable idP-Initiated Flow to support this, but there's a catch: this will take users to https://app.hamina.com, from where the user will need to make sure they authenticate to the correct instance, whether that be US or EU. The danger is that if a user lands in the wrong instance, they might be confused as to why they don't have a subscription, or where their projects are.

I purchased training, how do I redeem it?

After you purchase training, you'll receive a separate email with training voucher codes, and instructions on where to use them. They will be redeemed with MQ Training Services, but the email will have the exact details.

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