# Accounts and Licenses
## Users
In Hamina Wireless products, a user is defined as an individual person. Each user needs to have their own subscription. Subscriptions for teams can be provided through a volume license key.
{% hint style="warning" %}
Shared accounts, group accounts, and login sharing are not permitted per our Terms of Service. Each user must create a unique, named account.
For details, check out our [Terms of Service](https://www.hamina.com/terms).
{% endhint %}
## Signing In
There are two instances of Hamina Network Planner:
* πͺπΊ EU Instance:
* πΊπΈ US Instance:
While user accounts, passwords, and multi-factor authentication settings are shared between instances, projects, subscription status, and project sharing are not shared between instances.
### Multi-Factor Authentication
Signing into Hamina Network Planner is a two-step process:
{% stepper %}
{% step %}
### First Authentication Factor
For the first authentication factor, you can always sign in with either:
* An **email address** and **password**
* An **email address**, and **code sent to your email address**
{% endstep %}
{% step %}
### Second Authentication Factor
For the second authentication factor, you can choose to sign in with either:
* A **code** sent via text message to a **mobile phone**
* A **code** generated with an **authenticator app**
Hamina supports most TOTP (Time-Based One-Time Password) authentication apps such as Microsoft Authenticator, Google Authenticator, Duo, Authy, and 1Password. *Note: We haven't tested all TOTP authenticator apps, but they should work.*
{% endstep %}
{% endstepper %}
### Resetting Your Password
On the login screen, click the **Forgot password?** link to initiate a password reset.
## Activating a License Key
Whether you are trying out Hamina, or activating a new subscription, here's how to activate your license. This applies to both Hamina Network Planner, and Hamina Onsite.
1. Click on the **Account** menu in the upper right, then click **Subscriptions**.
2. The **Subscriptions page** will list all active subscriptions. In the **Subscriptions table**, find the relevant subscription and click the **>** button.
3. The **Manage subscription** page will list all available seats, including which user has activated each seat, and when they last used Hamina. Next to an available seat, click the **elipsis (...) menu** next to the license, and click **Activate to my account** to activate the seat for yourself.
{% hint style="info" %}
If you have a subscription with multiple seats, and have any colleagues who need to activate it, use the **Copy license key** option in the **... menu** to retrieve it to share with them.
{% endhint %}
## Volume License Keys
If you have a team of two or more users, you can purchase multiple licenses from a single account. This is often useful for simplifying billing.
### Retrieving the License Key
If you purchase multiple licenses, you'll need to retrieve the license key from Hamina, and share it with anyone that you'd like to add to your Hamina organization.
1. Click on the **Account** menu in the upper right, then click **Subscriptions**.\
\
2. The **Subscriptions page** will list all active subscriptions. In the **Subscriptions table**, find the relevant subscription and click the **>** button.
3. The **Manage subscription** page will list all available seats, including which user has activated each seat, and when they last used Hamina. Next to an available seat, click the **elipsis (...) menu** next to the license, and click **Copy license key**, which will place it on your clipboard to share with other users.\
\
\&#xNAN;*Note: In most situations, each product in a subscription will share the same license key. In the example below, all three Planner Plus products share the same license key, and all three Onsite seats share the same license key.*
{% hint style="info" %}
By default, your individual Hamina account is not activated. You can either activate it with your key, or you can leave it unactivated.
{% endhint %}
### Activating the License Key
1. Create an account at . *Note: Be very careful to select the same instance that your team uses!*
2. Sign into your Hamina account.
3. Name and create your first project.
4. Click on the **Account** menu in the upper right, then click **Subscriptions**.\
\
5. Click the **Use license key** button.
6. Paste in the key, and click the **Activate** button.
### Release a License
When a user activates a license, the license is tied to that user for 90 days. After 90 days, the subscription holder (the person who shared the license key) has the ability to **Release** the user's license, freeing up the seat for another user to activate.
This is useful for when someone leaves your organization, if someone's role changes, or if you just want to keep a small pool of licenses and move them around between users.
To release a license:
1. Click on the **Account** menu in the upper right, then click **Subscriptions**.
2. The **Subscriptions page** will list all active subscriptions. In the **Subscriptions table**, find the relevant subscription and click the **>** button.
3. The **Manage subscription** page will list all available seats, including which user has activated each seat, and when they last used Hamina. Next to the seat that you would like to release, click the **elipsis (...) menu**, and click **Release**.\
\
\&#xNAN;*Note: The user must have have activated the seat at least 90 days ago to be eligible for release.*
